Terms and Conditions

Pretty Bonito Design do not provide specific times for delivery, but you will be able to leave a note at the checkout with the best suggested time and we will do our best to accommodate. 

For party/ event styling, the Pretty Bonito team are responsible for the transport and setting up of decorations ( extra cost may apply for transport and set up), however we are not responsible for the removal of any disposable decorations, such as balloons. Any removal of decorations will come at an additional cost to the customer. Any non-disposable decorations/hire props remain the property of Pretty Bonito Design and will be collected at a previous arranged time by our team. If any of these items are damaged or stolen, the customer will be charged for their replacement.

Please take care when selecting the date and time of delivery for your event and when reviewing the products you have chosen. Pretty Bonito Design takes no responsibility for incorrect product or delivery date selection. By ordering with Pretty Bonito Design you agree to all the above terms and conditions.

If you have any questions during the order process please do not hesitate to call us on 0449611129 or email directly to info@prettybonito.com

 Pretty Bonito has the right to update or change product’s prices on the website at anytime without previous notice.


Refunds Policy

For event bookings we require a 50% deposit. And the final payment has to be completed one weeks prior the event.

Deposits already made are non-refundable if the event is cancelled, however, if you need to change your event’s date, we are happy to work with you and help facilitate this change.

If when you reschedule we are booked out on that date we will give priority to the events already booked, however, we will do everything we can to work with you even if it means we set up the day before where possible. Be aware that some venues will not allow us to do this.

If you have ordered helium balloons, balloon garlands and/or balloon installations and we are 14 days out from your event those payments are non-refundable as we have already bought the balloons and supplies for your event, however, once again we are happy to reschedule for a later date.

In the unlikely event that there is a problem with your order at the fault of Pretty Bonito Design and we are unable to come to an agreed solution for re-delivery we will refund your purchase in full.

If incorrect information is submitted on an order form, Pretty Bonito Design will not be held responsible.

In the very rare case of balloons being damaged in transit and we are doing the delivery, Pretty Bonito Design will replace the damaged product at our earliest opportunity.

Pretty Bonito Design take no responsibility for your balloon order after it has been safely delivered. Pretty Bonito Design will not refund, replace or exchange items that have been damaged due to lack of care or surrounding conditions.

In the unusual event that a substitution (balloons) becomes necessary, Pretty Bonito Design will match the colour or theme of the event as closely as possible. If a direct substitution or replacement is unavailable and we are unable to contact you for approval prior to delivery, we will proceed with the delivery using a substituted item of equal or greater value.

Submitting an order online or by phone indicates acceptance of this substitution policy.

All of our Pretty Bonito designs are custom made.Therefore, we are unable to offer refunds (all of our designs go though a rigorous quality control process in the improbable event of a defect found present in one our designs a refund may be arranged).